Privacy Policy

Umbrella Dynamics™ · Effective date: [REVIEW: add date] · Contact: info@getumbrelladynamics.com

1. Who we are

Umbrella Dynamics ("we," "us") provides AI-powered phone answering for small businesses, based in Virginia, USA. [REVIEW: once you register your legal business name — either a Virginia sole-proprietor DBA/fictitious name filing or a formed LLC — insert it here, e.g., "operated by [legal name] doing business as Umbrella Dynamics."]

2. Information we collect

• Business and contact details you submit through our forms: business name, description, address, email, phone numbers, hours, and agent configuration preferences.
• Payment information, processed entirely by Stripe — we never see or store full card numbers.
• Call data: when our AI agent answers calls for your business, audio, transcripts, and call metadata (duration, timestamps, caller responses) are processed and stored by our voice platform provider (ElevenLabs) to deliver the service and generate call summaries.
• Referral data: if you arrive through a partner link, a referral code may be stored in your browser to credit the referring partner.
• Website basics: our site is hosted on GitHub Pages, which may log standard technical data (IP address, browser type) per its own policies.

3. How we use information

• Creating, operating, and tuning your AI receptionist and WhatsApp Business presence
• Forwarding genuine calls and delivering summaries to you
• Billing, account management, and support
• Paying partner commissions on referred accounts
• Improving our service quality

We do not sell personal information.

4. Service providers we share data with

To operate the service, data flows through: ElevenLabs (voice agents, call processing), Meta / WhatsApp Business Platform (messaging and call delivery), Stripe (payments), OpenRouter (AI-generated agent configuration), Render (application hosting), GitHub Pages (website hosting), FormSubmit (form delivery to our email), Proton AG (email), and Dub (partner link tracking). Each processes data under its own privacy policy.

5. Call recording and AI disclosure

Calls answered by our AI agents may be recorded, transcribed, and processed by automated systems. Businesses using our service are responsible for complying with call-recording consent laws applicable in their jurisdiction, including informing their callers where required. [REVIEW: Virginia is a one-party consent state, but your clients' states may differ — consider requiring clients to include a disclosure in their greeting.]

6. Data retention

We retain client account records for the duration of service plus reasonable business-records periods. Call transcripts and recordings are retained per our voice platform's settings [REVIEW: decide and state a specific retention window, e.g., 90 days]. You may request deletion of your business's data by contacting us.

7. Your rights

You may request access to, correction of, or deletion of your information by emailing info@getumbrelladynamics.com. We respond within 30 days.

8. Security

Data is transmitted over HTTPS. Access to systems is protected by credentials and two-factor authentication. No method of transmission or storage is 100% secure.

9. Children

Our service is for businesses and is not directed to anyone under 18.

10. Changes

We may update this policy; the effective date above reflects the latest version.