Can the AI answer calls in my customer's language?
Yes. Lisa, our AI agent, handles English, Spanish, and Portuguese natively — she detects the caller's language and responds in kind. This works today, on every call.
Does it forward calls to my personal phone in real time?
Not yet — this is on our roadmap. Today, the AI takes a message: the caller's name, callback number, and reason for calling. You'll get a full transcript. Live call transfer to your cell is coming in the next few weeks.
Will I get a text summary of each call?
Automatic SMS or WhatsApp summaries are coming soon. Today, every call is transcribed in full and stored in your dashboard for you to review anytime. We're working on push notifications so you'll know the moment a real customer calls.
Can it make outbound calls to follow up with leads?
Not in the current version. Umbrella today handles inbound calls — answering, screening spam, and capturing messages. Outbound calling is planned but we recommend using it once we've proven the inbound experience serves your business well.
Can it book appointments in my calendar?
Calendar integration (Google Calendar, Calendly, others) is on the roadmap. For now, when a caller wants to book, the AI captures their preferred time and contact info, and you follow up. We built this way so we could ship a reliable core service first before adding complexity.
Does it integrate with my CRM?
Not today. CRM integrations (HubSpot, Zoho, others) are planned. Right now, transcripts and caller info are available in your Umbrella dashboard — you can copy them into your CRM manually until the integration ships.
Can I customize what the AI says on calls?
Yes. During setup, we tune the greeting, the questions the AI asks callers, and how it handles common scenarios for your business. Changes take effect immediately — no waiting for redeployment.
What happens after hours or when I'm on vacation?
The AI answers 24/7 — same voice, same screening, same message-taking, whether it's 2 PM or 2 AM. Real callers get a professional experience, and you review their messages when you're back at your phone.
Can it collect payment info or take orders?
No — and by design. Reading credit card numbers over an AI phone line raises real security and compliance concerns (PCI-DSS). For payment collection, the AI directs callers to your website or sends them a payment link via text.
What if I want a feature that isn't listed here?
Ask us. We're actively shaping the product based on what small business owners actually need. Email info@getumbrelladynamics.com or call our demo line — if it's a request we hear from several customers, it moves up the roadmap fast.
